Order online or call free today on :

0800 069 9960Lines open 9am - 5pm Monday - Saturday

  • fader
    Gas Fires
    Great savings on traditional
    and contemporary gas fires.
    Save £££s today
    Prices from £149.00
  • fader
    Electric Fires
    Save up to 30% off our
    comprehensive range of
    leading brand electric fires.
    Prices from £85.00
Free
Delivery
On
all orders
over £350*

FAQS

We hope the following questions and answers will be of help to you with your fire purchase. Please contact us if you require any further help or assistance.

What type of gas fire can I have in my home?

The type of chimney or flue you have usually dictates your choice of fire. Please see 'Understanding your Chimney' section on our Installation Help & Advice page for further guidance.

Will my chosen fire be sufficient to heat my room?

The majority of modern gas or electric fires are designed as a back up to central heating. If you are looking for a fire that would be used as the sole heat source for your room then please contact us for advice on which fire would best suit your needs.

What is the difference between ‘outset’ and ‘inset’ fires?

Outset fires sit on the hearth outside the fireplace opening. Inset fires sit inside the fireplace opening behind the hearth.

What is the difference between radiant and convected heat?

Radiant heat comes from the gas flame as it passes through the radiants, ceramic coals, pebbles or logs. These absorb the heat from the gas flame and become red-hot radiating infra red heat into the room. Convected heat is obtained from room air being drawn behind the firebox, which contains the radiants or fuel bed, and passing over a heat exchanger. The air is heated by the heat exchanger and is convected back into the room. The heat exchanger obtains its heat from the hot products of combustion, a result of burning gas. These hot products pass through the inside of the Heat Exchanger on their way to the flue or chimney. The ratio varies according to the type and model of fire. As a guide outset fires may give 60% radiated heat and 40% convected. Where as Inset fires may give 40% radiated heat and 60% convected heat. To obtain convected heat the fire must have a built in heat exchanger.

Will the pebble or driftwood fuel bed on my gas fire discolour?

All gas fires will create levels of carbonisation over time which may show as ‘black’ soot marks on the fuel bed, especially lighter colour fuel beds such as pebbles or driftwood. This is totally normal and may appear or burn off at any time.

Can I have a gas fire without a hearth?

You don't have to have the 'trimmings' of an elaborate hearth or mantel. There are glass fronted wall- mounted versions which are ideal for more modern homes, or when space is at a premium.

Can I install appliances myself as it is in my own home?

Electric fires only require a standard 3-pin socket on a normal ring main – no special requirements, just plug it in. If there is no socket nearby then you would need to call an electrician registered with NICEIC to run a new cable to a new socket position and you will receive a certificate from him/her when the job is completed – this is a legal requirement. Gas fires must only be installed by a Gas Safe registered installer with the appropriate ‘space heater’ qualification and you will receive a certificate from him/her when the job is completed – this is a legal requirement. Solid fuel fires can be installed by yourself as long as you adhere to Building Regulations and Manufacturer’s Instructions but you will need to have the installation inspected by Building Control, which can be expensive. The alternative is to make sure that your preferred installer is HETAS registered (which is the qualification required to professionally install solid fuel appliances) and you will receive a certificate and dataplate from him/her when the job is completed – this is a legal requirement.

REMEMBER IT IS BETTER TO BE SAFE THAN SORRY

Can any Gas Safe registered installer fit my gas fire?

All Gas Safe registered installers will take examinations for separate areas of specialisation, ie, boilers, cookers, gas fires (space heaters),LPG etc. This can be checked either on the Gas Safe website or also on the reverse of the Gas Safe identification card carried by all registered installers – you should ask to view and check this before installation commences.

I do not have a chimney or flue – can I still have a gas fire?

Balanced Flue Gas Fires and wall heaters don't need a chimney or flue. Providing you have an outside wall, suitable to mount the fire or heater onto, and a gas supply, a small hole through an outside wall takes care of the flue. Because these fires are room sealed they are glass fronted and can sit on a hearth or be inset. However, if you prefer the beauty of an open fronted fire then you will need to choose a Fanned Flued Gas Fire, a complete system that can be inset into a wall or surround.

I do not have mains gas – what type of fire can I have?

There are gas fires that can be easily adapted to run on Liquefied Petroleum Gas (LPG), a gas that is just as effective as natural gas. LPG is supplied in bottles or in a storage tank, which will be sited in your garden and filled from time to time by a local supplier. Another option would be to choose an electric fire. There are many styles available from traditional or modern inset models to contemporary hole in the wall versions.

What type of flue liner do I need?

Flexible flue liners must conform to BS715. For gas fires they are generally 127mm diameter and made from Aluminium. For decorative gas fires and wood or multi fuel stoves they are generally 200mm diameter and made from steel because of the higher flue temperatures on this type of appliance. Please seek advice from your installer and follow the manufacturers installation instructions before proceeding.

If there is an area that we have not covered on this page or you require further assistance, then please feel free to call our technical team on 0800 069 9960 or complete our enquiry form.

Aarrow Stoves Brilliant fires Burley fires Dimplex fires Flamerite fires Gallery Collection fireplaces Be Modern fire surrounds Magiglo fires Valor fires

Newsletter
Signup